Privacy Policy
Effective Date: February 2026 • DHA Phase 5, Lahore
Welcome to Iceland Fresh Juices, Dry Fruits & Ice Creams ("Iceland", "we", "our", or "us"). We respect your privacy and are committed to protecting any personal data you share with us when ordering online, browsing our website, or contacting our branch in DHA Phase 5, Lahore.
Core Promise: We never sell, rent, or trade your personal information. Your contact details and address are used exclusively to process, prepare, and deliver your fresh food and beverage orders.
1. Information We Collect
When you interact with our website or place an order via WhatsApp or phone, we may collect the following details:
- Contact Details: Your full name, mobile / WhatsApp phone number.
- Delivery Details: Complete street address, sector, house/shop number, and DHA Phase for accurate delivery dispatch.
- Order Specifics: Items selected, quantity, custom notes (such as sugar level, no ice, extra toppings), and delivery method.
- Technical Info: Browser type, device screen size, and basic interaction data to ensure smooth site navigation and responsive display.
2. How We Use Your Information
We use the gathered information strictly for legitimate food service purposes, including:
- Preparing your handcrafted fresh juices, milkshakes, ice creams, and snacks freshly to order.
- Dispatching our riders or third-party courier services directly to your doorstep in DHA Lahore.
- Confirming orders and sending delivery status updates via WhatsApp or SMS.
- Answering customer inquiries, feedback, and special diet requests.
3. WhatsApp Ordering & Security
Our website integrates directly with WhatsApp to offer quick, seamless ordering. When you click "Order on WhatsApp", your selected items and contact details are organized into a formatted message sent directly to our official business WhatsApp (+92 327 8718932). WhatsApp messages are end-to-end encrypted under Meta's privacy protocols.
4. Local Storage & Cookies
Our website uses browser Local Storage to maintain your shopping cart items across page refreshes so you do not lose your selections. We do not use invasive tracking cookies or commercial ad-retargeting pixels.
5. Third-Party Links & Map Services
Our website includes embedded links to Google Maps so customers can easily locate our physical store at Sector C, Civic Commercial Area, DHA Phase 5, Lahore. Interacting with Google Maps is governed by Google’s Privacy Policy.
6. Data Retention & Deletion
We retain order records for accounting, delivery verification, and customer service records. If you would like us to remove your phone number or past delivery details from our contact records, you can request data deletion at any time by messaging us on WhatsApp.
7. Contact Information
If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact us:
- Address: Opposite Street 7, Sector C, Civic Commercial Area, DHA Phase 5, Lahore, Pakistan
- Phone / WhatsApp: +92 327 8718932
- Email: info@icelandjuice.store
- Operating Hours: Open 24 Hours Daily